You can void a credit card transaction before the end of the day process is run. You can select void from the credit card option menu on a previous authorization or on a payment. You can always void an authorization but this does affect the credit limit on the guest folio. If the transaction can…
When you get to the point of adding a credit card for the secondary folio, you MUST add a new card from the guest. DO NOT use the card that exists on file, this will be the VCC that will be used for the primary folio. Select N for new card at this screen. Process…
Current front desk procedures for obtaining and charging a credit card for transient check in: Obtaining the remainder of the balance due (guest stay) on all transient reservation. Obtaining a credit card and authorization for the security deposit on all reservations. Open the reservation for the guest. Verify the address information and update as needed.…
Depending on your security level, you may or may not be able to process a refund. Select the reservation, select cancel, then after you select the cancel reason, you will be shown the credit card transactions screen, select the cc transaction and select Refund. Enter in the correct information and process the transaction. Select R…
When creating a new reservation the agent will enter all appropriate information. When it’s time to take the advance deposit, the agent will select #8 from the options menu, credit card transactions. When prompted, the agent will enter their password and register, ignoring the station field. This station field will only be used when you…
