Stay Over Procedures

STAY OVER PROCEDURES

Please ensure we are not extending current in-house booking for stayovers, the process in placed is to book a new reservation via our website (or by contacting reservation, EXT 53665). Once the new booking uploads into RCC, process the check in, obtaining a new security deposit, and ensuring the guest signs a new registration card.

This will ensure payment is obtained according to the Rental terms and conditions.

How to extend transient reservations- Process a new reservation via our website **

Stay over- Please have guest sign on all registration cards

The process should be this:

1. When the guest checks in you need to make the keys for only the length of stay for that reservation.
2. Inform the guest that they will need to come to the front desk to receive a new keys for the new reservation.
3. Check out the old folio (void the previous authorization).
4. Process the new check in, obtaining a new security deposit this will create the new folio from this new reservation.
5. Print out a New registration card to obtain new signatures/initials (with new reservation details to ensure guest agrees obtain the terms of the new res).

You may want to mention that we will be authorizing another security deposit for the new stay, When the guest checks out you will want to void the authorization on the original folio. Hopefully this will release funds immediately but there is no guarantee.