Knowledge Base

Front Desk

• Additional CC security
• Canceling a Reservation with an Advance Deposit that Needs to be Refunded
• Charging Transient Guests for Entire Stay at Time of Check-in
• Checking Out a Guest With an Authorization and Balance on the Folio
• Checkout a Direct Bill Wholesale folio
• Checkout a Wholesaler Primary Folio using a VCC on file
• Checkout a Wholesaler Secondary Folio
• Country Codes for Guest Messaging Using Cell Phones
• Creating a Commission Non-Unit Folio Per Month
• Creating Secondary Folio for Wholesale Reservation
• Credit Card processing message - "DO NOT reprocess"
• Credit Card Screen Displaying Issues with Cards on File
• Credit Card Transaction Messages
• Credit Card Transaction Processing Error Messages
• Environmental Impact Donation
• Escalating Call Procedures - Front desk/Wholesaler calls
• Front Desk Check-In Process: GroupOn Bookings
• Front Desk Procedures for Charging/Obtaining a Credit Card
• Front Desk Training Checklist
• Invalid Register message when I open my operator
• Miscellaneous Front Desk Policies and Procedures
• Modifying a unit number on a self-checked in reservation
• Nuvola Unit Syncing
• Obtaining Security Deposit for the Secondary Folios
• Phone Number Format for Room Ready Messages
• Preventing Credit Card Fraud
• Printing credit card receipts
• Quick Transaction Entry
• RCC General Helpful Notes
• Rebooting CC devices
• Release Units/Checkout Option
• Reports/Auditors/Accounting for Credit Card Transactions
• Reservation Entry with Advance Deposit Payment
• Reservation Manifest
• Reservation Types
• Resolving Housekeeping & Front Desk Incorrect Status
• Setting Default Printer
• Stay Over Procedures
• Transient Check in Process-Charging full stay amount
• Unable to access RCC window
• Understanding Availability Matrix/Counts
• Using CC on file & supervisor override
• Verifying guest contact information via text
• Voiding a Credit Card Transaction Before the End of the Day
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Credit Cards

• Additional CC security
• Cancel Club Reservations with Fees
• Canceling a Reservation with an Advance Deposit that Needs to be Refunded
• Checking Out a Guest With an Authorization and Balance on the Folio
• Checkout a Wholesaler Secondary Folio
• Creating Secondary Folio for Wholesale Reservation
• Credit Card processing message - "DO NOT reprocess"
• Credit Card Screen Displaying Issues with Cards on File
• Credit Card Transaction Messages
• Credit Card Transaction Processing Error Messages
• Front Desk Procedures for Charging/Obtaining a Credit Card
• Preventing Credit Card Fraud
• Printing credit card receipts
• Rebooting CC devices
• Reports/Auditors/Accounting for Credit Card Transactions
• Reservation Entry with Advance Deposit Payment
• Using CC on file & supervisor override
• Voiding a Credit Card Transaction Before the End of the Day
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Member Services

• Adding Guest Name to an Owner Reservation
• Additional CC security
• Booking an Exchange Reservation
• Booking Float Week Owner Reservation
• Booking Home Week Fixed Club reservation
• Cancel Club Reservations with Fees
• Cancelling an Owner Week Reservation
• Club Auto-Blocking Procedures
• Club Confirmation Printing
• Club Owner Transactions
• Club Reservations
• Concord
• Confirming an Owner Reservation - Fixed
• Country Codes for Guest Messaging Using Cell Phones
• Credit Card processing message - "DO NOT reprocess"
• Escalating Call Procedures - Front desk/Wholesaler calls
• Explorations - Tips for Charging Fees
• Explorations - Accruing Nights
• Explorations - Banking Into
• Explorations - Booking a reservation
• Explorations - Cancelling a booking
• Explorations - Points Adjustment
• Explorations Club Reservations
• Finding Club Transactions Running the Daily Credit Card Report
• Fixed Owner Club Transactions
• Fixed Owner Rules - Club
• Float Owner Club Transactions
• Float Owners Rules - Club
• Floating Owner Split Week
• Interval International
• LVC Club reservations - club points owners
• Making a Guest Recovery/Complimentary Certificate Reservation
• Miscellaneous Front Desk Policies and Procedures
• Owner Lockout Reservations
• Owner Web Site
• Ownership Types at Legacy Vacation Club
• Property Specific Club Reservation Rules
• RCI Points Flag - how to locate
• RCI Resortlink
• Rebooting CC devices
• Reservation Types
• Season Setup
• Understanding Availability Matrix/Counts
• Year End Club Procedures
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Night Audit

• Additional CC security
• Generating a Ledger Report
• List of Night Audit Reports
• Night Audit Backup
• Night Audit Daily Tasks
• Night Audit Report
• Pre Night Audit Trail
• Release Units/Checkout Option
• Reports/Auditors/Accounting for Credit Card Transactions
• Using CC on file & supervisor override
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RCC Menu

• RCC states I'm already logged in
• Setting Default Printer
• Unable to access RCC window

Other

• Additional CC security
• Country Codes for Guest Messaging Using Cell Phones
• Escalating Call Procedures - Front desk/Wholesaler calls
• Going Paperless for RCC Reports - one simple solution
• Miscellaneous Front Desk Policies and Procedures
• Modifying a unit number on a self-checked in reservation
• Nuvola Unit Syncing
• RCC states I'm already logged in
• Rebooting CC devices
• Release Units/Checkout Option
• Reservation Types
• Setting Default Printer
• Unable to access RCC window
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