To reboot a iSC250 device: Simultaneously press and hold the Clear and Minus buttons until the machine beeps. It will then start the reboot process. To reboot a iPP320 device: Simultaneously press and hold the Clear and Period buttons until the machine beeps. It will then start the reboot process.
CREATING SECONDARY FOLIO FOR WHOLESALE RESERVATION Check in wholesaler reservation then select to create a secondary folio from the check in menu options, #9. Select the correct guest by name, unit # or previous folio #. Creating 2ndary folio for incidentals: Agent is prompted to clear rates on 2ndary folio. These is answered with a…
CREDIT CARD PROCESSING MESSAGE: “DO NOT REPROCESS TRANSACTION” You may receive a message similar to the one below when processing a credit card. Please follow the instructions given in the message and DO NOT re-process the transaction. Carry on with your process and then create an email to be sent to night audit so they…
PRINTING CREDIT CARD RECEIPTS Print a receipt for the guest to sign or for their records At this point you can print a charge slip/receipt for the guest. To do this highlight the transaction you just processed. Hit F7 to get your options available. Select ‘t’ to print the receipt. The only options on the…
Message you will receive if you need to get a verbal authorization. The phone # will be the correct phone #(screen shot shows a fake #) for the merchant processor to call. You will enter the authorization code given then hit return. If no authorization given, hit enter and the transaction will NOT be processed.…
If you see one of these codes on the credit card summary screen and the line is RED there is an issue with that particular card or transaction. This card CANNOT be used if you see any of these values. You must get a new card from the guest. The exception is a ‘c’ and…
Select the correct folio, select to pay with the credit card on file. Select the credit card associated with this folio and complete the charge by doing a settle. Select P for payment Print a receipt for the guest to sign and/or for their records. At this point you can print a charge slip/receipt…
