Front Desk Training Checklist
FRONT DESK TRAINING CHECKLIST Day 1 Resort Overview & Tour______ Introduction of Management______ Policy & Procedures______ Corporate Information______ Front Desk Overview______ Company website overview Inventory Stocking______ Mail/Fax Procedures______ Help Desk ______ Front Desk & Sales Relationship______ New Employee Initials: ________ Training Coach Initials: ________ Day 2 Review of day 1______ Telephone Etiquette______ Connecting calls______…
Stay Over Procedures
STAY OVER PROCEDURES Please ensure we are not extending current in-house booking for stayovers, the process in placed is to book a new reservation via our website (or by contacting reservation, EXT 53665). Once the new booking uploads into RCC, process the check in, obtaining a new security deposit, and ensuring the guest signs a new registration…
Creating a Commission Non-Unit Folio Per Month
COMMISSION NON UNIT FOLIO PER MONTH Guest Functions Check In Create Non Unit Folio Last name- Write Vending press enter to first name, phone number, city country, credit card (Enter 5 times) Rcc will take you to the LEAD LOOKUP screen (see below screens) Select the one corresponding to the resort you are working After…
Front Desk Check-In Process: GroupOn Bookings
Check in the primary folio, create the secondary folio for guest incidentals. When creating a secondary folio answer Y to “Zero rate on the 2nd folio”. Then, field Number to Change? Enter Choose Option? 6 .Financial Then select 3 for Xtra Rates …
Charging Transient Guests for Entire Stay at Time of Check-in
Charging Transient Guests for entire stay at time of Check in When a guest checks in and it is a transient, these are the instructions on how to charge for the entire stay of room and tax. If the deposit paid is not equal to the stay total you must take the remaining balance and…