Front Desk Training Checklist
FRONT DESK TRAINING CHECKLIST Day 1 Resort Overview & Tour______ Introduction of Management______ Policy & Procedures______ Corporate Information______ Front Desk Overview______ Company website overview Inventory Stocking______ Mail/Fax Procedures______ Help Desk ______ Front Desk & Sales Relationship______ New Employee Initials: ________ Training Coach Initials: ________ Day 2 Review of day 1______ Telephone Etiquette______ Connecting calls______…
Checkout a Wholesaler Secondary Folio
Select the correct folio, select to pay with the credit card on file. Select the credit card associated with this folio and complete the charge by doing a settle. Select P for payment Print a receipt for the guest to sign and/or for their records. At this point you can print a charge slip/receipt…
Checking Out a Guest With an Authorization and Balance on the Folio
Select your folio record, print folio if you want, select pay folio with credit card. You should have an authorization on the card for the security deposit amount. Select to S to settle. Verify and confirm the amount to settle. Transaction is settled
Checkout a Wholesaler Primary Folio using a VCC on file
Select the correct folio from the list in the check out screen, you must have checked out the secondary(guest) folio first. Then select to check-out guest option. Note: If the correct procedure was followed for check in and the VCC was charged, the balance of the folio should be 0 and no payment should be…