Checking Out a Guest With an Authorization and Balance on the Folio
Select your folio record, print folio if you want, select pay folio with credit card. You should have an authorization on the card for the security deposit amount. Select to S to settle. Verify and confirm the amount to settle. Transaction is settled
Voiding a Credit Card Transaction Before the End of the Day
You can void a credit card transaction before the end of the day process is run. You can select void from the credit card option menu on a previous authorization or on a payment. You can always void an authorization but this does affect the credit limit on the guest folio. If the transaction can…
Obtaining Security Deposit for the Secondary Folios
When you get to the point of adding a credit card for the secondary folio, you MUST add a new card from the guest. DO NOT use the card that exists on file, this will be the VCC that will be used for the primary folio. Select N for new card at this screen. Process…
Front Desk Procedures for Charging/Obtaining a Credit Card
Current front desk procedures for obtaining and charging a credit card for transient check in: Obtaining the remainder of the balance due (guest stay) on all transient reservation. Obtaining a credit card and authorization for the security deposit on all reservations. Open the reservation for the guest. Verify the address information and update as needed.…
Reservation Entry with Advance Deposit Payment
When creating a new reservation the agent will enter all appropriate information. When it’s time to take the advance deposit, the agent will select #8 from the options menu, credit card transactions. When prompted, the agent will enter their password and register, ignoring the station field. This station field will only be used when you…
Credit Card Transaction Messages
If you see one of these codes on the credit card summary screen and the line is RED there is an issue with that particular card or transaction. This card CANNOT be used if you see any of these values. You must get a new card from the guest. The exception is a ‘c’ and…
Preventing Credit Card Fraud
Steps you can take to help us prevent fraud at our resorts: All credit cards should be swiped using the credit card machines. If you have any issue with swiping a card and/or the card reader not working, please notify IT ASAP. When swiping the card – match the last four numbers that come up…
Charging Transient Guests for Entire Stay at Time of Check-in
Charging Transient Guests for entire stay at time of Check in When a guest checks in and it is a transient, these are the instructions on how to charge for the entire stay of room and tax. If the deposit paid is not equal to the stay total you must take the remaining balance and…
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