Message you will receive if you need to get a verbal authorization. The phone # will be the correct phone #(screen shot shows a fake #) for the merchant processor to call. You will enter the authorization code given then hit return. If no authorization given, hit enter and the transaction will NOT be processed.…
If you see one of these codes on the credit card summary screen and the line is RED there is an issue with that particular card or transaction. This card CANNOT be used if you see any of these values. You must get a new card from the guest. The exception is a ‘c’ and…
You can void a credit card transaction before the end of the day process is run. You can select void from the credit card option menu on a previous authorization or on a payment. You can always void an authorization but this does affect the credit limit on the guest folio. If the transaction can…
Current front desk procedures for obtaining and charging a credit card for transient check in: Obtaining the remainder of the balance due (guest stay) on all transient reservation. Obtaining a credit card and authorization for the security deposit on all reservations. Open the reservation for the guest. Verify the address information and update as needed.…
Depending on your security level, you may or may not be able to process a refund. Select the reservation, select cancel, then after you select the cancel reason, you will be shown the credit card transactions screen, select the cc transaction and select Refund. Enter in the correct information and process the transaction. Select R…
When creating a new reservation the agent will enter all appropriate information. When it’s time to take the advance deposit, the agent will select #8 from the options menu, credit card transactions. When prompted, the agent will enter their password and register, ignoring the station field. This station field will only be used when you…
