CREATING SECONDARY FOLIO FOR WHOLESALE RESERVATION Check in wholesaler reservation then select to create a secondary folio from the check in menu options, #9. Select the correct guest by name, unit # or previous folio #. Creating 2ndary folio for incidentals: Agent is prompted to clear rates on 2ndary folio. These is answered with a…
STAY OVER PROCEDURES Please ensure we are not extending current in-house booking for stayovers, the process in placed is to book a new reservation via our website (or by contacting reservation, EXT 53665). Once the new booking uploads into RCC, process the check in, obtaining a new security deposit, and ensuring the guest signs a new registration…
RCC HELPFUL NOTES Credit Card: Credit cards will no longer appear on the guest folio screen Select credit card trx from the options menu to view transactions Password, register, and station number display box will appear before accessing credit card processing Station number will be similar to OR1, OR2 (Orlando property), LB1, LB2 (LBV property)…
Select your folio record, print folio if you want, select pay folio with credit card. You should have an authorization on the card for the security deposit amount. Select to S to settle. Verify and confirm the amount to settle. Transaction is settled
