Look to see if the RCC icon is running in the toolbar at the bottom or this If you hoover your mouse over the icon it will tell you that it is ‘RCC’. If you can double click the icon, the menu should maximize. If this does not happen hold down the shift key…
Depending on your security level, you may or may not be able to process a refund. Select the reservation, select cancel, then after you select the cancel reason, you will be shown the credit card transactions screen, select the cc transaction and select Refund. Enter in the correct information and process the transaction. Select R…
When creating a new reservation the agent will enter all appropriate information. When it’s time to take the advance deposit, the agent will select #8 from the options menu, credit card transactions. When prompted, the agent will enter their password and register, ignoring the station field. This station field will only be used when you…
Please be advised that when utilizing RCC you are not to sit in a room move window unless we are completing a room move. Also, make sure that you are exiting the RCC screen tabs before leaving the FD to step away from the system. As it seems that when an agent is idle for…
Select the correct folio from the list in the check out screen, you must have checked out the secondary(guest) folio first. Then select to check-out guest option. Note: If the correct procedure was followed for check in and the VCC was charged, the balance of the folio should be 0 and no payment should be…
Charging Transient Guests for entire stay at time of Check in When a guest checks in and it is a transient, these are the instructions on how to charge for the entire stay of room and tax. If the deposit paid is not equal to the stay total you must take the remaining balance and…
