Escalating Call Procedures – Front desk/Wholesaler calls
Transfer call to supervisor, if not available transfer to Inventory Supervisor. If not available transfer to Manager. If not available send an email to Memberservicesmanagers@lvcresorts.com Subject: Guest Name/Res#/Requesting Call Body: Brief Description, best contact number
Reservation Types
RESERVATION TYPES and Usual segment assignment TRANSIENT (1) -transient reservations are paying guests who make reservations over the phone or on our website. (RR) OWNER CONFIRMED (2) -Fixed owners who have made contact with owner services to confirm w they will be using their fixed week and unit. These reservations must stay in their section…
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