FRONT DESK TRAINING CHECKLIST Day 1 Resort Overview & Tour______ Introduction of Management______ Policy & Procedures______ Corporate Information______ Front Desk Overview______ Company website overview Inventory Stocking______ Mail/Fax Procedures______ Help Desk ______ Front Desk & Sales Relationship______ New Employee Initials: ________ Training Coach Initials: ________ Day 2 Review of day 1______ Telephone Etiquette______ Connecting calls______…
Current front desk procedures for obtaining and charging a credit card for transient check in: Obtaining the remainder of the balance due (guest stay) on all transient reservation. Obtaining a credit card and authorization for the security deposit on all reservations. Open the reservation for the guest. Verify the address information and update as needed.…
When creating a new reservation the agent will enter all appropriate information. When it’s time to take the advance deposit, the agent will select #8 from the options menu, credit card transactions. When prompted, the agent will enter their password and register, ignoring the station field. This station field will only be used when you…
Please be advised that when utilizing RCC you are not to sit in a room move window unless we are completing a room move. Also, make sure that you are exiting the RCC screen tabs before leaving the FD to step away from the system. As it seems that when an agent is idle for…
