Front Desk Training Checklist
FRONT DESK TRAINING CHECKLIST Day 1 Resort Overview & Tour______ Introduction of Management______ Policy & Procedures______ Corporate Information______ Front Desk Overview______ Company website overview Inventory Stocking______ Mail/Fax Procedures______ Help Desk ______ Front Desk & Sales Relationship______ New Employee Initials: ________ Training Coach Initials: ________ Day 2 Review of day 1______ Telephone Etiquette______ Connecting calls______…