Transient Check in Process (FULL STAY Charged at Check in) TRANSIENT (1) Guest arrives for check in Pull up booking from Guest Function – Check in Reservation Option The first screen that appears in the check in process, VERIFY GUEST INFORMATION – At this time ask the guest for their ID “Hello Mr./Ms. Smith, may…
Transfer call to supervisor, if not available transfer to Inventory Supervisor. If not available transfer to Manager. If not available send an email to Memberservicesmanagers@lvcresorts.com Subject: Guest Name/Res#/Requesting Call Body: Brief Description, best contact number
RESERVATION TYPES and Usual segment assignment TRANSIENT (1) -transient reservations are paying guests who make reservations over the phone or on our website. (RR) OWNER CONFIRMED (2) -Fixed owners who have made contact with owner services to confirm w they will be using their fixed week and unit. These reservations must stay in their section…
Please be advised that when utilizing RCC you are not to sit in a room move window unless we are completing a room move. Also, make sure that you are exiting the RCC screen tabs before leaving the FD to step away from the system. As it seems that when an agent is idle for…
Charging Transient Guests for entire stay at time of Check in When a guest checks in and it is a transient, these are the instructions on how to charge for the entire stay of room and tax. If the deposit paid is not equal to the stay total you must take the remaining balance and…