Transfer call to supervisor, if not available transfer to Inventory Supervisor. If not available transfer to Manager. If not available send an email to Memberservicesmanagers@lvcresorts.com Subject: Guest Name/Res#/Requesting Call Body: Brief Description, best contact number
RESERVATION TYPES and Usual segment assignment TRANSIENT (1) -transient reservations are paying guests who make reservations over the phone or on our website. (RR) OWNER CONFIRMED (2) -Fixed owners who have made contact with owner services to confirm w they will be using their fixed week and unit. These reservations must stay in their section…
Select the correct folio, select to pay with the credit card on file. Select the credit card associated with this folio and complete the charge by doing a settle. Select P for payment Print a receipt for the guest to sign and/or for their records. At this point you can print a charge slip/receipt…
Select the correct folio from the list in the check out screen, you must have checked out the secondary(guest) folio first. Then select to check-out guest option. Note: If the correct procedure was followed for check in and the VCC was charged, the balance of the folio should be 0 and no payment should be…
